Lifetime Guarantee

We know how frustrating and discouraging it can be for new plant parents to purchase a plant only to have it die. It feels like a waste of money, like you don't have a green thumb, and that you're not meant to take care of plants. That's why as part of our mission to be the most beginner friendly plant store, we guarantee a selection of our plants for life.

We want to encourage everyone to give plant parenthood a try, so if, for any reason, you're not completely satisfied with any qualifying houseplant you have purchased, contact us anytime—no time limit. We'll happily replace it or send you a store credit. Think of it as a free do over.

  • All claims must be accompanied by original receipt.
  • Dead plants will be replaced with the same product purchased or a store credit will be issued for the original amount paid.

Remember, it’s natural for live plants to show minor signs of stress after transit. You can help your plant perk up from its journey by gently pruning any foliage damaged during the transition, such as bent stems or yellow leaves.


You can shop the Lifetime Guarantee collection or look for the Lifetime Guarantee icon on the plant's page.

Every qualifying purchase can either be replaced or issued a store credit exactly 1 time under our Lifetime Guarantee.

Our Lifetime Guarantee gives beginners a worry-free start to plant parenthood, and it is intended to be for people who try their best to grow a plant but still don't succeed.

However, it is an honor system, and we won't ask any questions :).

Reach out to us at with the subject line "Lifetime Guarantee Claim" and include details about your order, or stop in to our brick and mortar store during regular business hours.

Nope! We'll replace it at any point in time. No questions asked.